- We accept returns only in case of damages in-transit or manufacturing defects.
- Items are returnable only if unused, in the state you received it, and in the original packaging.
- Items marked as ‘Final Sale’ cannot be returned
- Custom Made/Commissioned items cannot be returned
- Products must be returned within two weeks from the date of delivery
- Orders cannot be cancelled once shipped.
- Please write to us at firstname.lastname@example.org and state the reason of your return in the the email. Please mention your order number in this email as well.
- All costs of return shipping need to be borne by the purchaser (Unless the order received is defective)
- If order is to be cancelled after shipment, the individual return policy of the vendor applies. A return fee is charged by vendors in most cases
- Please email us a your order number and details along with a photo of the damage if possible, within 24 hours of receiving the order
- Returned items must be in their original packaging
- We are happy to replace or refund any defective items
RETURNING A GIFT
- We are very sorry that your gift did not work for you. Please email us at email@example.com for assistance in returning the item.
- You cannot obtain store credit for a returned gift item; however, we can definitely process a gift exchange for you for another item.
- We will process any refunds and/or provide credits after the returned goods have been received in new condition and in the original packaging. Your order total will be refunded, minus costs for shipping and handling each way, within 15 working days after we receive & check the returned goods.
- To return/refund an item, please write to us at firstname.lastname@example.org, a prompt response is assured to such mails. Alternatively, please call our concierge on +1 (702) 727-6202 which remains open 10 AM-8 PM (Monday to Saturday)
- Products purchased under any promotional offer or discounted scheme cannot be exchanged.
- Kindly Note: No cash returns are provided
- Credit Note will be valid for 3 months from the date of issue. This code can be redeemed only one time, it cannot be use partially. You can use this credit note for the purchase of same value or higher value.
- An order cannot be cancelled once it has been shipped OR after 24 hours of placing the order
- Returned items must be in new condition and in the original packaging.
- Modification of Terms and conditions of Exchanges and Returns policy - www.luxuryhandicraft.com may at any time modify the User Agreement without any prior notification to you. Management decision of the www.luxuryhandicraft.com would be the final decision Subsequent to any modification of the User Agreement; In the event the modified User Agreement is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified User Agreement.