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We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
We provide free return shipping for all eligible returns within 15 days.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. All return shipping costs must be borne by the purchaser.
To start a return, contact us at sales@luxuryhandicrafts.com. If your return is accepted, we’ll send you a return shipping label, along with instructions. Items sent back without prior request will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect.
Report damage within 24 hours to sales@luxuryhandicrafts.com with photos. We will arrange for pickup and replacement at no additional cost. If a replacement is unavailable, we’ll issue a full refund including shipping.
Contact us if you’re unsure about your item’s eligibility.
Initiate returns/exchanges within 5 days of delivery. Items must be unused and in original packaging. Products must be returned within two weeks.
To exchange, email sales@luxuryhandicrafts.com with your reason. Return shipping is at your cost unless the product is defective.
Once we receive and inspect the item, we’ll notify you of approval. If approved, you’ll be refunded via your original payment method. Banks may take extra time to process the refund.
Note: Customized orders will not receive a full refund after 3 days of order placement.